Check-In

Check-in

We welcome you to the Indian Palms Interval Resort in the beautiful desert town of Indio, California.

Resort office hours are seven days a week: 8:00 a.m.- 5:00 p.m.

Check-in hours on Friday or Saturday are: 4:00 p.m. - 7:00 p.m.​

​The resort does not operate a 24-hour check-in desk! Late arrival check-in arrangements can be made in advance; we encourage you to do so.

If you are going to arrive after hours, please call the office at 1-760-347-7640 during business hours so that you may be instructed how to enter the Indian Palms Country Club and how to retrieve your unit key. Please ask for directions if you do not already have them as GPS or internet directions may send you to the wrong gate entrance.

* We may have limited hours during the summer months. Please check with the office for availability.

Check-In Procedure:  Regular check-in on Friday or Saturday is from 4:00 p.m. to 7:00 p.m. The office closes at 7:00 p.m. only on Friday and Saturday; remaining days the office closes at 5:00 p.m. A Security Deposit 'hold' of $150 is required at check-in. You may do this with a Visa or MasterCard, a debit Visa, personal check (US funds), or exact cash. We do not charge your card; we only do an authorization. No refund is required with this process. 

Early Check-In: If you are arriving early at the resort on a Friday or Saturday check-in day, you will be unable to occupy your unit until each of our resort departments has completed their cleaning and inspection. However, if your unit is available, every attempt will be made to accommodate your early occupancy. Guests are not allowed to place groceries or other personal items into their unit prior to a completed check-in.

Late Arrival: If you are unable to check-in during regular office hours, please make prior arrangements with the office 1-760-347-7640 for late arrival instructions. If you do not notify the office, you may encounter some difficulties. The resort does not operate a 24-hour front desk. The best time to make late arrival arrangements is between 8:00 a.m. and 5:00 p.m. no less than three days before your arrival. 

​Check-Out Procedure: Check-out is by 10:00 a.m. on your designated day. You are asked to dispose of your trash. There are trash dumpsters located throughout the property on each street. The blue recycle bin provided in each unit will be disposed of by staff. Please load and start the dishwasher. Make sure all windows and doors are secured and locked before turning in your keys and gate transponder. 

​Pets: Absolutely NO pets are allowed on the premises during your vacation. Nor are the pets of owners' guests allowed at any time. Violation of this rule will result in incurred additional cleaning fees and/or possible expulsion from the resort. In addition, the pet must be removed immediately upon discovery. 


Smoking Restrictions: All Interval units have been designated as 'Non-Smoking' accommodations. We do not allow smoking in any unit or common areas, including pool and bar-b-que areas. Please follow this policy as a $150 fine will be incurred per violation of this policy.